PRIVACY POLICY

At Pacific Exports and Imports, references to “you” mean any person submitting any data to us, our agents, or through our website (“Site”).

Data protection is a matter of trust and your privacy is important to us. We shall therefore only use your name and related information in the manner set out in this Privacy Policy. We collect information only where necessary and relevant to our dealings with you.

We will retain your information only for as long as required by law or for the purposes for which it was collected.

You may browse the Site without providing personal details. During your visit, you remain anonymous unless you log into your account using your username and password.

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Data Collected in Offline Stores

Please note that we may also collect personal data when you purchase products from our physical stores, exhibitions, trade fairs, or become members of programs conducted by Pacific Exports and Imports from time to time.

This Privacy Policy also applies to data collected offline. References to the “Site” shall include our offline stores and business operations wherever applicable.

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Data That We Collect

We may collect various types of information if you place an order or inquiry through our Site or business channels.

We may collect, store, and process the following information:

• Name
• Company name
• Gender
• Email address
• Billing address
• Delivery address
• Telephone number
• Mobile number
• Payment information
• Bank details
• GST/VAT information where applicable

We use this information to:

• Process your orders
• Deliver products
• Communicate order status
• Provide customer support
• Improve our services
• Prevent fraud or misuse
• Send updates regarding products and services

We may share your information with trusted third parties such as courier companies, logistics providers, payment gateways, and suppliers solely for fulfilling your orders or providing services.

You may receive communication from Pacific Exports and Imports or authorized partners regarding your orders, services, or inquiries.

You must ensure that all information submitted to us is accurate and updated.

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Storage of Information

Your order details may be stored with us and can be accessed through your customer account, if applicable. You are responsible for maintaining the confidentiality of your login credentials.

We do not sell or rent your personal information to third parties for marketing purposes without your explicit consent.

We store and process your information on secure servers located in India and maintain appropriate technical and organizational safeguards to protect your data.

We reserve the right to disclose personal information if required by law or legal process.

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Deletion of Personal Data

You may request deletion of your personal data by contacting us at:

Email: info@pacificexportsimports.com

Please include your registered email address and contact details with your request. Upon verification, we will process your request in accordance with applicable laws and our internal data retention policies.

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Credit Check and Fraud Prevention

We use secure and authorized payment service providers for processing transactions. Fraud prevention and payment verification processes may be conducted to protect both customers and Pacific Exports and Imports.

All disputes shall be subject to the jurisdiction of courts in Jaipur, Rajasthan, India.

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Marketing Communications

We may send you updates regarding our products, collections, exhibitions, offers, newsletters, or promotional activities through email, SMS, or phone calls.

If you do not wish to receive such communications, you may unsubscribe through the provided opt-out options or contact us directly at:

Email: info@pacificexportsimports.com

Please allow up to 7 working days for processing your unsubscribe request.

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Competitions and Promotions

For contests, giveaways, or promotional campaigns, we may use your information to administer participation, notify winners, and communicate related offers.

Additional terms may apply to specific campaigns.

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Third Parties and External Links

We may share your information with service providers, logistics companies, payment processors, marketing partners, or technical support vendors who assist in operating our business.

We do not sell your personal information to unrelated third parties.

Our Site may contain links to external websites. Pacific Exports and Imports is not responsible for the privacy practices or content of third-party websites.

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Cookies

Our Site may use cookies to improve user experience and website functionality.

Cookies help us:

• Recognize returning visitors
• Save shopping preferences
• Analyze website traffic
• Improve website performance

You may disable cookies through your browser settings; however, certain features of the Site may not function properly.

We may also use analytics tools such as Google Analytics to understand website traffic and improve our services.

For more information about cookies, you may visit:

All About Cookies

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Security

We maintain appropriate technical, physical, and procedural safeguards to protect your information against unauthorized access, misuse, loss, or alteration.

When payment information is transmitted electronically, SSL (Secure Socket Layer) encryption technology is used.

While we strive to protect your information, no method of transmission over the internet is completely secure. Users are encouraged to take precautions to protect their passwords and devices.

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Consent

By using our Site, submitting your information, or communicating with us, you consent to the collection, storage, and use of your information as outlined in this Privacy Policy.

Even if you are registered under DND/DNC/NCPR services, you authorize Pacific Exports and Imports and its service providers to contact you regarding transactions, orders, or services related to the website.

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Copyright

This Privacy Policy is the intellectual property of Pacific Exports and Imports. Unauthorized commercial use, reproduction, or distribution is prohibited and may result in legal action.

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Changes to This Privacy Policy

Pacific Exports and Imports reserves the right to update or modify this Privacy Policy at any time without prior notice. Changes shall become effective immediately upon posting on the Site.